Terms and conditions

Agency Terms of business

These Terms of Business, together with our

Privacy policy

,

Supplier Terms & Conditions

, and any other written information we brought to your attention before we confirmed your booking, apply to your booking made via tripAbrood Ltd, a company registered in England and Wales under company number 11350709, whose registered office address is at Kemp House, 160 City Road, London, EC1V 2NX (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Terms of Business references to "you" and "your" include the Lead traveller named on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

1. Contract

These are the terms on which we will make a booking for your accommodation requirements. When you make a booking, you are entering into a contract with the accommodation provider named on your accommodation booking confirmation and not with us. As an agent, we accept no responsibility for the acts or omissions of the accommodation provider or the services provided by the accommodation. The accommodation provider's terms & conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. All accommodation which is sold through us is not an offer by us to sell any accommodation, but an invitation to you to make an offer to the accommodation provider. We are free to accept that offer on behalf of those providers or to reject it.

2. Booking Details

For all bookings, by making a booking, the Lead Traveller on the booking agrees on behalf of all persons detailed on the booking that:

  • He/she has read these Terms of Business and has the authority to and does agree to be bound by them;
  • He/she consents to our use of information in accordance with our

    privacy policy

  • He/she is over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services;
  • He/she accepts responsibility for payment of the arrangements on behalf of all persons detailed on the booking.

We will advise you of the accommodation provider's details before your booking via our website or otherwise. When booking please ensure that you have filled in all the details correctly. Where you are required to enter children's ages please enter their age at the time of check-in. Your booking is confirmed and a contract between you and the accommodation provider will exist when we send you an accommodation booking confirmation (“Confirmation”) on their behalf. Please check your Confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport together with checking the dates and timings. As we act only as the booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. Where an offer of pricing and availability is made by us, your booking is not confirmed until you have made a payment and you receive a Confirmation. We, therefore, advise you to complete the payment as soon as possible for us to confirm the booking. You will get the Confirmation via email within one working day after successful payment. It is your responsibility to contact us if a Confirmation has not been received within one working day of payment. Changes to these details will incur the charges stated in paragraph 11 below. The booking information provided to us will be passed on only to the relevant accommodation provider(s) or other persons necessary for the provision of your booking. The information may be provided to public authorities such as customs or immigration if required, or as required by law. This applies to any special category (sensitive) information provided by you to us, for example, details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information on to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Our Privacy Policy can be found

here

.

3. Payment

You will be required to make full payment for your booking at the time of booking.

For your security, payments online are made through secure servers. For all bookings, you will be asked to pay using your debit/credit card details through Stripe. Once your payment has been received, we will make payment to the accommodation via our wholesaler partners to guarantee your booking.

All payments to us will be in GBP(£). Additional payments as and where relevant might be taken by hotels in the hotel”s local currency and may be subject to exchange-rate fluctuations (depending on the date charged) and charges from your bank or credit card issuer for which we have no liability.

All payments will be in GBP(£). Additional payments as and where relevant might be taken by the accommodation in the accommodation provider's local currency and may be subject to exchange- rate fluctuations (depending on the date charged) and charges from your bank or credit card issuer for which we have no liability. You should check with the relevant accommodation(s) directly whether there are any additional local payments that you will need to pay on arrival or at check out before you complete your booking.

Please note: any applicable VAT/taxes may be subject to change at any time.

Strong Customer Authentication (SCA)

As part of the EU Payments Services Directive (PSD2) to protect consumer rights and reduce online fraud, members may now be required to checkout online via the Strong Customer Authentication (SCA) process.

This process requires us to use two independent sources of validation for payments.

Depending on banks, we will be required to select a combination of two out of three categories (commonly known as the ‘two-factor authentication') at online checkout:

Something you know (e.g. PIN)

Something you have (e.g. Card/phone)

Something you are (e.g. fingerprint)

4. Accuracy

We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate however we are reliant upon information the accommodation providers provide to us and occasionally, changes and errors occur. The descriptions and content are intended to present a general idea of the accommodation and not all details can always be included. We reserve the right to correct or amend prices, facilities and other details where changes and errors occur. You must check the current price and all other details relating to the accommodation that you wish to book before making your booking. Where the accommodation price has been listed incorrectly and the booking has already been confirmed, we reserve the right to cancel the booking and refund all monies paid back to you.

5. Travel Arrangement Ratings and Standardsuracy

All ratings are as provided by Tripadvisor. Standards and ratings may vary between countries, as well as between accommodation providers. We cannot guarantee the accuracy of any ratings given. We are not affiliated with Tripadvisor in any way and hold no responsibility for any ratings relied upon via Tripadvisor.

6. Fitness to Travel and Medical Conditions

If you or any member of your party has any medical problem or disability which may affect your trip, please provide us with full details before we confirm your booking so that we can try to obtain advice from the accommodation provider as to the suitability of your chosen accommodation. The accommodation provider may require you to produce a doctor's certificate certifying that you are fit to stay at your chosen accommodation.

Acting reasonably, if the accommodation provider is unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking on the accommodation provider's behalf. If you did not give us full details at the time of booking, we will inform the accommodation provider once we are aware but if they are unable to accommodate the needs of the person(s) concerned they may cancel and impose cancellation charges.

7. Insurance

We strongly advise you to take out a policy of travel insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; pre-existing medical conditions and other expenses. If you fail to travel with adequate insurance cover we and the accommodation provider will not be liable for any losses in respect of which insurance cover would otherwise have been available.

8. Responsibility

As an agent, our responsibility to you is to use reasonable skill and care in placing your booking with the accommodation provider. As stated in paragraph 1 above, your contract is with the accommodation provider and as such all other responsibilities lie with them and in accordance with their terms and conditions.

9. Amendment & Cancellation by you

All bookings must be paid in full at the point of booking. Where bookings are capable of amendment or cancellation, the terms of the amendment or cancellation will be advised before booking. You can cancel your booking up to the cancellation date through your booking confirmation screen which is displayed post-booking and is linked to within your booking confirmation email. You can also cancel your booking by emailing us at

bookings@tripabrood.com

or speaking to us via live chat on tripabrood.com. Any amendments must be made by emailing us at

bookings@tripabrood.com

or by speaking to us via live chat on tripabrood.com as soon as possible and within the time period notified for amendment. You can amend or cancel your booking free of charge or for a fee depending on your booking's displayed cancellation policy. The amendment or cancellation must be completed before the date shown on the website before booking and also provided on your confirmation.

For any cancellation or amendment requests where the cancellation/amendment period has expired, these may be possible upon request via the accommodation provider (and subject to any cancellation fees or amendment fees applicable) but cannot be guaranteed. In the event of any such requests for cancellation or amendment after the cancellation/amendment period has expired, you must email us at

bookings@tripabrood.com

or speak to us via live chat on tripabrood.com to request if such changes are possible and the applicable terms. Please note: that if you amend or cancel your booking after the cancellation/amendment period applicable the accommodation provider may charge the cancellation or amendment charges that are shown in their terms & conditions (which may be 100% of the cost) and you must pay us the cancellation or amendment charge. We will notify you of the exact charges before you make any such amendment or cancellation.

If any refunds are due by the accommodation provider, they will be made by the same method used to pay for the booking and will be provided to you when the accommodation provider has refunded the payments to us. Any payment made by credit card will be returned to that card and any payment made by voucher/loyalty money will be refunded as a voucher or by reinstating the loyalty money [TA14] as appropriate. Any changes to a booking that involves the addition of sequential nights to a stay will be considered an amendment to the original booking, regardless of whether the extra nights are booked by the person who made the original booking, or by another guest with whom they are staying.

Please ensure that you have received written confirmation of any changes to your booking before your travel. Whilst we will try to assist, most cancellations or amendments are outside of our control. We cannot guarantee that the accommodation provider will meet such requests.

Please note some discounted non-refundable accommodation or late bookings may not be changeable after a booking has been made. You will be advised of any non-refundable charges before confirming your booking. Please check any specific terms and conditions applicable for non-refundable rates where indicated.

10. Changes and Cancellations by the Accommodation Provider

We will inform you as soon as reasonably possible if the accommodation provider needs to make a significant change or to needs to cancel your confirmed booking. We will also liaise between you and the accommodation about any alternative arrangements offered by them but we will have no further liability to you.

11. Delivery of Documents

All documents will be sent to you via email to the email address provided by you at the time of booking. Any documents that require posting will be sent to you by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If any documents need to be reissued all costs must be paid by you. You can ask for delivery by other means subject to you paying any additional costs.

12. Force Majeure

We will not be liable or pay you compensation if our contractual obligations to you are affected by “Force Majeure”. For the purposes of these Terms of Business, Force Majeure means any event beyond our or the accommodation provider's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and the threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which makes it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authorities including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, air traffic control strikes, flight cancellations and all similar events outside our or the accommodation provider's control.

Brexit Implications: please note that certain accommodations may be affected as a result of the United Kingdom's decision to leave the European Union. This could include an unavailability of certain flight routes, access to certain ports and airports and changes to the visa requirements of British citizens travelling to, within or through the EU. This is something you should monitor. This is something completely unprecedented and outside our and the accommodation providers' control, and therefore any such amendments or cancellations would be treated in accordance with paragraph 9 above and the accommodation provider's terms and conditions.

13. Visa, Passport and Health Requirements

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your booking. You must check requirements for your specific circumstances with the relevant Embassies and/or Consulates and your doctor as applicable. Requirements do change and you must check the up-to-date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information contact the Passport Office on 0870 5210410 or visit

https://www.gov.uk/browse/citizenship/passports

. Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check

https://uk.usembassy.gov

.

For European trips, you should obtain a completed and issued GHIC or New UK EHIC (depending on your circumstances) before departure. Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit

https://www.gov.uk/travelaware

Non-British passport holders, including other EU nationals, should obtain up-to-date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are travelling.

We and the accommodation providers do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us and/or the accommodation provider in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

14. Foreign Office Advice

You are responsible for making yourself aware of Foreign Office advice regarding the safety of the countries and areas in which you will be travelling and to make your decisions accordingly. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure (see paragraph 12). For more information please refer to

https://www.gov.uk/foreign-travel-advice

.

15. Book with Confidence

Our ‘Book with Confidence' pledge is made in accordance with our status as an agent and remains subject to the terms and conditions of the relevant accommodation supplier. The ‘Book with Confidence' pledge confirms that no amendment or cancellation fees will be applied, provided you adhere to the cancellation terms brought to your attention before booking.

The cancellation period applicable to your selected accommodation will be highlighted before booking and, in the event that you wish to cancel without charge, you must cancel on or before the cancellation date applied by the accommodation provider. Under no circumstances will we or the accommodation supplier be responsible for any subsequent cancellation charges incurred in the event that you fail to cancel by the date specified. Any cancellation charges incurred as a result of your failure to comply with the specified cancellation date remain your responsibility.

If your cancellation request is received on or before the specified date, a full refund will be provided.

16. Your Behaviour

You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in, the accommodation provider's opinion or the opinion of any other person in authority, your behaviour or that of any member of your the party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the accommodation provider reserves the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the accommodation provider before departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

17. Complaints

Because the contract for your arrangement is between you and the accommodation provider, any queries or concerns should be addressed to them. If you have a problem during your stay, this must be reported to the accommodation immediately. If you fail to follow this procedure there will be less opportunity for the accommodation to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result. If you still wish to complain when you return home, you can contact us at hello@tripabrood.com and we will liaise between you and the accommodation to try to resolve your complaint. Please note that we do this as part of our customer service to you and as a gesture of goodwill only. We do not accept responsibility for dealing with complaints, nor do we have any liability for refunds or compensation.

Important: claims/complaints about injuries or illness

In the unfortunate event that you suffer an injury or an illness while you are away, and you believe this is the fault of the accommodation provider, it is very important you must notify the accommodation whilst you are on holiday.

Accommodation providers will often not accept claims for illness or injury unless the issue is reported to them at the time.

18. Financial Protection

We do not offer any package holidays or linked travel arrangements and the Package Travel and Linked Travel Arrangements Regulations 2018 do not apply. We do not provide any financial protection because of our agency status but you should check the terms and conditions of your accommodation provider to see whether they offer any form of financial protection.

19. Law & Jurisdiction

These Terms of Business are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction over any dispute, claim or other matter which may arise between us (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).

Terms & Conditions v4 dated 12th July 2022